NAIA Terminal 1 - Worst Airport in the World?

When the website www.sleepinginairports.net and Frommers called NAIA Terminal 1 as the 2nd World's Worst Airport, it seems only government officials are complaining.  Pinoys usually do not publicly say something bad about their country nor its countrymen.  But they know.  They know that NAIA Terminal 1 is really really bad, what they are not sure is if it is one of the world's worst.

http://www.foxnews.com/travel/2012/01/19/frommers-10-worst-airport-terminals-in-world/

I had been at Terminal 1 twice in 2011 and twice more this year.  The sad part, it is not getting any better.  Arrivals are huge burdens, but departure is a nightmare.  I hope they do something about this, because Terminal 1 might just become #1 next year, since they are not doing anything about it.

What can be done to improve the Terminal 1 experience?

1)  The NAIA Terminal 1 is too small.  It can no longer accommodate the volume of people traffic, especially in the early mornings when there are 2 flights to the US, 4 flights to Asia and 3 flights to the middle east.  So the queue is just unbelievably long.  Can't we use Terminal 3 for some of the Regional flights to lessen volume?

2) Too many questions at the check-in counter.  What they had been asking since 1990, they are still doing up to now.  Who packed your bags? Did you receive gifts from unknown persons?  Where were these bags since you packed them last night?  Come on!  If these are FAA required then why are these questions not asked at check-in counters in the US or in Singapore or even in Malaysia?

3) The restrooms need serious overhaul.  They are old, dirty and not functioning.  As the terminal is more than 25 years old, the comfort rooms are becoming similar to restrooms in bus terminals.  Actually, even the restrooms at Terminal 2 are slowly becoming like Terminal's 1.  I don't think we invested in high-quality products that can withstand the times.  The counters are getting blacker and blacker and are starting to fall-off.

4) My nephew narrated their family's ordeal when they went home to the Philippines last Christmas.  He was with his wife and then 1-year old kid.  Terminal 1 is a nightmare for single travelers, I could only imagine how uncomfortable it is for families with small children, with more bags and not to mention the stroller.

5) Upon arrival, the Immigration Lines are unbelievably long.  After a 24-hour flight from the US, the last thing you want to do is to stand in line for 20-30 minutes.  They know the schedule of the flights.  For one, I know that there are 2 flights from the US arriving every night, together with 3-4 Asian flights and a couple from the Middle East.  Can they double or triple the number of Immigration officers at night?

The slogan it's more fun in the Philippines is getting traction worldwide.  Over the weekend, Luzon and Cebu were listed in the Top 10 of the World's Best Islands in the highly-prestigious Conde Naste Travel Survey.  But the first and last impressions on a country is formed at the airport terminals. Let us please do something about this.