Finally, a news article actually naming the IT company. Below is an article from newsbytes.ph. Actually, the company is not little known. Within the IT industry, the company is actually well-known often a serious contender for major IT projects whether offshore or for Philippine companies. In fact, in the past few years, the company has been increasing its headcount in the Philippines.
The identity of the company was not that difficult to identify. Just google search Jollibee and SAP, and you get their name, even their top honchos. What you don't get is what really happened. Was it purely an IT fiasco?
http://newsbytes.ph/2014/08/15/little-known-tech-firm-in-middle-of-jollibee-it-migration-fiasco/
Yesterday, we dropped by Jollibee Greenbelt 1. To our surprise, there were a good number of items that had the "Unavailable" sticker plastered across it. There was no soup, no Jolly Hotdog, no corn, and a shocker, there was no burger. Jollibee with no Burgers available! Really unbelievable. Because there were no burgers, the Burger Steak and the Burger Steak meals were obviously unavailable.
If it's a consolation, there was Chicken Joy.
So now, we begin to really wonder, is this really primarily an IT issue? It had been 2 weeks already, you would think a company as big as Jollibee Foods Corporation would be able to solve this already. They could always go back to manual processing if they really wanted to. But it seems the problem is much more complex, and we are left to wonder and ponder what happens next. And what long term impact this fiasco will have on the Jollibee brand for a long time.
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