Siguro tanungin nga natin ang mga merong business at asa 'Services' industry tungkol sa topic na ito. Sa konteksto ng business o negosyo siyempre.
Ano ang masasabi ninyo dito: Tito Jim, Tita Vangie, Tito Jorge, Tita Helen, Tito Egay,
JayE, Shiela, Karen, Diane at Carlo?
Interesting na malaman.
5 comments:
medyo lang. kasi bawat business may kanya-kanya store policy. may mga limitation din kung hanggang saan mo mapapasaya ung customer mo. may mga abusado na customer, pero syempre dahil nasa customer service ka gawin pa din ung makakaya para sumaya ung customer...at babalik sa store/business mo, nasa way ng pakikipag-usap yan. Nasa customer service din ako ido...may 7 years na sa SPANX Stop.
D lahat ng customers ay tama , meron customers na di nila alam ang kanilang pinagagawa ,kaya marami kang alam tungkol sa inaalok mong prudukto at ikaw ang mag guide sa kung paano mo siya paiikot .depende din yan sa iyong inaalok
Sa business, definitely yes.
Siyempre kung sarili mong pananaw, merong "pasaway" na customers.
Pero sa business , at kung ikaw ang business owner , dapat objective ka. Importante ang customers at siyempre ang sales.
Tito Ido, parang nakalimutan mo si Tita Rhoda sa list ng mga negosyante mo huh?
Siya pa naman ang nakasasalamuha sa lahat ng uri ng customer mula sa edad na 1 yr old hangang sa 90 yrs old! Kaya alam niya kung totoo ang kasabihan na "Customer is always right"
he he he!
Customer is always right?
Depends on where your business is.
If you are running a school/educational institution, answer is obviously NO.
If insurance, pwedeng yes, pwedeng no, (depende sa galing ng attroney on either side).
The two cases above may also result in sales generation, even if they seem to offend the client,due to the type of business they are in.
In my case,whether customer is right or wrong, important thing is if you are able to generate sales-well and good.
There are some instance that you can also get the sales even if you prove the customer is wrong.
For businesses that depend on repeat sales/orders, it is important to make the customer feel they are "always right".
It is good to achieve the situation where customer is right and you are also right-meaning, you are speaking the same language.But once confronted choosing either winning an argument with a client or generating sales, choice will always have to be the latter.
Finally,do not lose focus on the bottomline- customer is right or wrong;
business=sales=revenues.
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